JIRA: 7.0.010 to 8.5 Upgrade ( Atlassian Upgrade Procedure )




You'll be upgrading your Jira Server manually by using the tar.gz / zip archive.

Download Jira

Download one of the Jira applications from our website. Choose the tar.gz or zip archive.

If you're upgrading both Jira Software and Jira Service Desk, upgrade Jira Software only. You'll later upgrade Service Desk directly in Jira.


Extract the files

Extract the archive you've downloaded.

  1. Extract (unzip) the files to a directory (this is your new installation directory, and must be different to your existing installation directory). 
  2. Point Jira to your existing Jira home directory.

We recommend that you do it by setting the JIRA_HOME environment variable. For more info on how to do this, see Setting Jira home directory.


Install the database driver

If you're using an Oracle or MySQL database, download a new JDBC driver. For other databases, you can omit this step. For more info on supported drivers, see Supported platforms.

If the driver is up to date, you can also copy it from your previous version.

  1. Download one of the following drivers:
  2. Place it in <installation-directory>/lib.


Re-apply custom changes

While using Jira, you’ve probably added some custom modifications to Jira files. These may include connection details, settings related to memory allocation, or other JVM arguments. Usually, these are the files that contain custom changes: 

    • server.xml

    • Upgrading from Jira 7.6?

      You need to add some extra config properties to your new server.xml file. See this article for more info. Make sure you do not copy the entire old file to the new one in your upgraded Jira.

    • dbconfig.xml
    • jira-config.properties
    • setenv.sh / setenv.bat (memory allocation and other JVM arguments)
    • for more, see Important files in Jira.

Re-apply your custom changes to your respective new Jira files by copying them from your backups.

Make sure you don't just copy over the old files, as the 'native' settings might have changed between the Jira versions.


Disable automatic reindex

Because of the changes to indexes that we've introduced in Jira 8.0, your old index is incompatible with the new version. To create a new one, Jira will trigger an automatic reindex right after you start it. To avoid reindexing twice (after startup and after upgrading your apps), you can disable the automatic reindex, and run the second one later, whenever you’re ready.

  1. Edit or create the following file: 

  2. Add the following line, and save the file: 



Start Jira for the first time

Start your new Jira version.

  1. Go to <installation-directory>/bin, and run one of the following files:
    • Windows:  start-jira.bat
    • Linux:  start-jira.sh 
  2. Open Jira in your browser.
  3. Follow the instructions on the screen to complete the setup.

Post-upgrade landing page

After a successful upgrade, you should see the post-upgrade landing page. It has some useful information about the new version, as shown below.

  1. Need to know: A list of new features that might affect your work as an admin.
  2. User apps: Status of your apps after the upgrade.
  3. Application links: Status of your application links.
  4. Release notes: Link to release notes where you can see more detailed information about the version you've upgraded to.


Post-upgrade steps

Your Jira instance has been upgraded. Below you can learn how to upgrade Service Desk, if you have it, and how to upgrade your apps.

(Optional) Update Jira Service Desk

If you're using Jira Service Desk, you can update it directly in the UI, without downloading a separate installer.

  1. Go to  > Applications > Versions and licenses.
  2. Update Jira Service Desk. This will automatically update Service Desk to a compatible version.

Upgrade/ install compatible apps (add-ons)

Now, it's the time to work with your apps. If you have decided to disable the apps or if you successfully upgraded your Compatible once both are updated apps in your test environment, this is the time to do it in production. 

  1. Go to > Manage apps > Manage apps.
  2. Upgrade your apps to the supported versions.
  3. Once the apps are upgraded, you can enable the apps. 

If you need more information about the statuses and apps in general, see Preparing for the upgrade.

If you have removed all apps, now you can install the compatible versions of the apps. 

Rebuild index

Since your old index is incompatible, reindex Jira to rebuild it. This step might take some time, depending on how many issues and apps you have.

  1. Go to  > Indexing, and run Full re-index.